1. Introduction

This website is owned and operated by Upena Chapters LLP, India.

By accessing this website or booking an appointment with Upena, you agree to be bound by the following Terms of Use. If you do not agree, you are advised not to use our services.

2. Nature of Engagement

Upena operates exclusively on an appointment-only basis.
All interactions, viewings, and consultations are conducted privately to maintain the integrity, discretion, and experience of the brand.

Appointment requests are subject to availability and confirmation. We reserve the right to accept, reschedule, or decline requests at our discretion.

3. Bespoke & Custom Creations

Upena specializes in one-of-a-kind, bespoke high jewelry.

Each piece is crafted uniquely and may not be replicated.

4. Intellectual Property

All content on this website — including but not limited to designs, concepts, images, text, and branding — is the exclusive intellectual property of Upena Chapters LLP.

No design may be copied, reproduced, or adapted in any form
Any unauthorized use, replication, or commercial exploitation is strictly prohibited

Upena retains full authorship and rights over all creations unless otherwise agreed in writing.

5. Confidentiality & Brand Protection

To preserve the exclusivity of Upena:

Clients agree to maintain discretion regarding designs, processes, and interactions
Photography, recording, or sharing of designs during private viewings is not permitted without prior consent
Any attempt to replicate or commission similar designs elsewhere based on Upena’s work is strictly prohibited

We extend the same level of confidentiality to all our clients, including high-profile individuals.

6. Website Content & Accuracy

While we strive to ensure that all information presented on this website is accurate and up to date, Upena does not guarantee completeness or absolute accuracy at all times.

All visuals are indicative and may vary from final creations due to the nature of handcrafted jewelry.

7. Shipping & Delivery

Upena offers shipping to selected countries.

Delivery timelines are indicative and may vary depending on the nature of the piece
All custom duties, taxes, and import charges are the responsibility of the client.
Risk transfers to the client upon delivery.

We are not liable for delays caused by logistics partners, customs, or circumstances beyond our control.

8. Limitation of Liability

Upena Chapters LLP shall not be liable for any indirect, incidental, or consequential damages arising from:

Use of this website
Engagement with our services
Delays or external disruptions beyond our control

Our liability, where applicable, shall be limited to the value of the product or service engaged.

9. Client Responsibility

By engaging with Upena, you agree to:

Provide accurate and complete information
Maintain respectful and professional conduct during all interactions
Engage with genuine intent

We reserve the right to discontinue engagement in cases of misconduct or misuse.

10. Modifications

These Terms of Use may be updated from time to time without prior notice.
Continued use of our website or services constitutes acceptance of any revisions.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

12. Contact

For any inquiries, please contact:
Upena Chapters LLP
Officeupena@gmail.com
+91 93139-76751