Privacy Policy
Introduction
This Privacy Policy outlines how Upena Chapters LLP (Upena, we, our, us) collects, uses, and protects your personal information.
By accessing our website or engaging with our services, you agree to the terms outlined below.
Information We Collect
We may collect the following information when you interact with Upena:Name, phone number, and email address Appointment requests and preferences Communication records (email, WhatsApp, or calls) Any information voluntarily shared during consultations We only collect information that is necessary to provide a refined and personalized experience.
How We Use Your Information
Your information is used strictly to: Schedule and manage appointments Understand your preferences and requirements Communicate regarding inquiries or ongoing projects Deliver a personalized and seamless client experience We do not use your information for unsolicited promotions or mass marketing.
Confidentiality & Discretion
Discretion is central to Upena. All client information and interactions are treated as strictly confidential We do not disclose, publish, or share client identities, designs, or associations This includes high-profile individuals, stylists, and private collectors
Data Sharing
We do not sell, rent, or trade your personal information. Information may only be shared when necessary with: Trusted service providers (e.g., logistics partners for delivery) Legal or regulatory authorities if required by law All such sharing is limited and controlled.
Data Security
We take appropriate measures to protect your information from unauthorized access, misuse, or disclosure. However, while we strive to safeguard all data, no method of transmission over the internet is completely secure.
Cookies & Website Usage
Our website may use basic cookies to: Improve user experience Understand general website usage These do not collect sensitive personal data and can be managed through your browser settings.
Your Rights
You may request to: Access the personal information we hold about you Correct or update your information Request deletion of your data, where applicable To do so, please contact us directly.
Third-Party Links
Our website may contain links to third-party platforms. We are not responsible for the privacy practices or content of those websites.
Updates to Policy
This Privacy Policy may be updated from time to time. Continued use of our website or services implies acceptance of any changes.
Contact
For any privacy-related queries, please contact:
Upena Chapters LLP
Officeupena@gmail.com
93139-76751