1. Introduction

This Privacy Policy outlines how Upena Chapters LLP (“Upena”, “we”, “our”, “us”) collects, uses, and protects your personal information.
By accessing our website or engaging with our services, you agree to the terms outlined below.

2. Information We Collect

We may collect the following information when you interact with Upena:

Name, phone number, and email address
Appointment requests and preferences
Communication records (email, WhatsApp, or calls)
Any information voluntarily shared during consultations

We only collect information that is necessary to provide a refined and personalized experience.

3. How We Use Your Information

Your information is used strictly to:

Schedule and manage appointments
Understand your preferences and requirements
Communicate regarding inquiries or ongoing projects
Deliver a personalized and seamless client experience

We do not use your information for unsolicited promotions or mass marketing.

4. Confidentiality & Discretion

Discretion is central to Upena.

All client information and interactions are treated as strictly confidential
We do not disclose, publish, or share client identities, designs, or associations
This includes high-profile individuals, stylists, and private collectors

5. Data Sharing

We do not sell, rent, or trade your personal information.

Information may only be shared when necessary with:

Trusted service providers (e.g., logistics partners for delivery)
Legal or regulatory authorities if required by law

All such sharing is limited and controlled.

6. Data Security

We take appropriate measures to protect your information from unauthorized access, misuse, or disclosure.

However, while we strive to safeguard all data, no method of transmission over the internet is completely secure.

7. Cookies & Website Usage

Our website may use basic cookies to:

Improve user experience
Understand general website usage

These do not collect sensitive personal data and can be managed through your browser settings.

8. Your Rights

You may request to:

Access the personal information we hold about you
Correct or update your information
Request deletion of your data, where applicable

To do so, please contact us directly.

9. Third-Party Links

Our website may contain links to third-party platforms.
We are not responsible for the privacy practices or content of those websites.

10. Updates to Policy

This Privacy Policy may be updated from time to time.
Continued use of our website or services implies acceptance of any changes.

11. Contact

For any privacy-related queries, please contact:
Upena Chapters LLP
Officeupena@gmail.com
93139-76751